Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at support@bigaussiemart.com

Q. How long will it take for my items to arrive?

A. It will usually take 3-12 working days for all orders to arrive. Shipping times vary from product-to-product based on demand and shipping location. (Under circumstances of heavy demand and pandemics the shipping times might have  unprecedented delays which will be communicated via email)

Q. How long will it take to receive a tracking number?

A. It will take usually between 2-3 business days.

Q. Is shipping really FREE?

A. Yes, shipping is free throughout Australia.

Q. Which currency will I be charged in?

A. We process all orders in AUD. While the content of the cart is displayed in several currencies, you will checkout using Australian Dollar at the most current exchange rate.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.

Please contact us if you don't receive one within 2-3 business days. 

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to support@bigaussiemart.com

Q. How can I pay?

A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and Paypal

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure. 

Q. If I enter my email address will you sell my information?

A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. 

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