REFUND AND RETURN POLICY

To begin initiating a return, within 30 calendar days of delivery, please return your item to our address mentioned below at the bottom of the page and reach out to our customer support team at support@bigaussiemart.com to confirm the return. (Please provide a digital copy of the receipt you receive from the courier)

We encourage customers to carefully read our Return Policy and to please make sure all the items are eligible for return to avoid disappointment.

  • Return the new, unopened items to us within 30 calendar days of delivery.
  • Simply contact our support team at support@bigaussiemart.com if you have any questions regarding your return.
  • You should consider using a trackable shipping service or purchasing shipping insurance. (We suggest you use Australia Post for return and provide us a digital copy of the receipt you receive bearing the return tracking number and your name via email)
  • Any product you return must be in the same condition you received it and in the original packaging. (Please keep the email confirmation and the shipping label attached to the package)
  • We only replace or reimburse return shipping cost for items which are  faulty or broken.
  • All items purchased with a gift card/coupon or store credit are not eligible for return.
  • Please be considerate when placing your order to choose the correct size, color, etc. of your product to avoid any returns or exchanges. You are liable to pay the return shipping charges if you place the order with the wrong size, color, or any variation. (We cannot refund items which are stuck in transit if an incorrect address is provided by the customer/buyer)
  • Due to the custom made nature of some of our products we cannot accept returns/exchanges or offer refunds for any such items. This applies to fabric products which are wearable too (This includes pet wearable products).
  • Cannot accept returns via rejected or refused packages, abandoned packages, and packages returned outside the designated return process (Please see above for designated return process).
  • We do not provide a return label or pay for returns shipping. We also do not organize pick up for returns.
  • The return shipping cost is not refundable if the product is not faulty. Under circumstances when you are eligible for a return shipping cost reimbursement, the shipping cost is reimbursed in the form of coupons.
  • Cancellations are only accepted for full-priced items, within 24 hours after an order is placed. If you have to cancel your order for any reason reach out to us immediately at support@bigaussiemart.com within the given time frame. We process orders as quickly as possible so cancellations are time sensitive.
  • The Terms & Conditions of our Returns Policy prevail in the case of miscommunication or otherwise.
  • If you have any questions at all regarding our Returns Policy please reach out directly to us at support@bigaussiemart.com and one of our customer support specialists will help within 24 business hours.

Return Shipping Address:

Contact Person (Returns) – Annie
3 Floor No.5. Bantian western town, Bantian street, Shenzhen city, Guangdong Province, China – 518129
PHONE: +8618823398246

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