SHIPPING POLICY

We proudly offer FREE shipping in Australia! Please note that the handling time is 1 to 3 working days on average to fulfill your order before dispatching it. Once your order is dispatched, depending on your delivery region, estimated delivery time is between 3 to 12 business days. Please consider any holidays that might impact delivery times.

At Bigaussiemart, we celebrate the act of discovery. We work with small vendors from Australia and Asia Pacific to share their products, some of our products are shipped directly from our vendors overseas. Due to the nature of the shipping business, delays are often inevitable, all our shipping times are only estimates. Rest-assured we are doing everything in our power to get your order to you as soon as possible!

For pre-ordered or back-ordered items:

If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.

Tracking your order:

You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a tracking link to follow the journey of your package. To track your package you can visit the tracking link provided along with the tracking number. If you are unsure of your Tracking ID please contact our support (support@bigaussiemart.com) for assistance. Please allow 1 to 3 working days for the tracking information to show.

Wrong address disclaimer:

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at support@bigaussiemart.com if you believe you have provided an incorrect shipping address.

Returns:

By placing an order on Bigaussiemart, you are responsible for the cost of return shipping back to Bigaussiemart as we proudly offer free shipping and do not charge shipping on any of our items. Please refer to our Return Policy for further information on how to make a return.

Lost/Stolen Packages:

Bigaussiemart is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you via email. If you have any further questions on how to do this please reach out to our customer support team at support@bigaussiemart.com

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